If you don't like our products, you can return them within 7 days of delivery. This includes Clearance Deals and Bargain Buys, on the same terms.

CONDITIONS

The original packaging must be intact at the time of returning.

The item must be unused and in the condition you received it, with all its accessories.

Please provide a return invoice copy to the delivery agent at the time of pickup.

HOW TO START A RETURN

1. Message us on WhatsApp at +971 58 100 9409 or email hello@pawfection-store.com within 7 days of delivery, quoting your order number and the reason.

2. We review the request and send you the return invoice.

3. We agree a pickup time with you at your address.

4. Hand the item over in its original packaging together with the return invoice copy.

WHAT CANNOT BE RETURNED

For safety and hygiene reasons, we cannot accept returns of:

Food, treats and supplements once the packaging has been opened.

Used grooming and hygiene items (brushes, combs, opened shampoo, nail clippers).

Cat litter and waste-bag rolls once opened.

Made-to-order or personalised items.

None of these exclusions apply if an item arrives damaged, incorrect or expired — in that case we replace it or refund it in full, whatever the item.

WRONG OR DAMAGED ITEM

Contact us within 48 hours of delivery with a photo of the item and its packaging. We cover the cost of the return and will replace or refund it, whichever you prefer.

REFUNDS

Refunds are issued to the same method you paid with.

A refund takes 7 to 14 working days from the date we receive and inspect the returned item.

The original delivery charge is not refunded where you have simply changed your mind. Where the return is due to our mistake or a damaged item, it is refunded in full.

EXCHANGES

If you would rather have a different size or item than a refund, tell us when you request the return and we will arrange the exchange directly, subject to availability.

GROOMING AND BOARDING

Services already carried out cannot be returned. Booked appointments can be cancelled or moved at any time, free of charge, with no cut-off time and no fee — just contact us on WhatsApp. If you are unhappy with a session, tell us within 48 hours and we will put it right with you.

CONTACT US ABOUT A RETURN

WhatsApp or phone: +971 58 100 9409 · Email: hello@pawfection-store.com

Warsan Fourth, International City Phase 2, Dubai — weekdays 11:00–21:00, weekends 10:00–22:00.