Last updated: 12 September 2026

WHERE WE DELIVER

We deliver across Dubai and all seven emirates.

TWO DELIVERY OPTIONS

Express delivery — within 60 minutes. Available in selected areas of Dubai. Availability is shown automatically once you enter your address at checkout.

Standard delivery — within 48 hours. To Dubai and the rest of the UAE.

We deliver during our opening hours: weekdays 11:00–21:00, weekends 10:00–22:00. Orders placed after the daily cut-off are prepared on the next working day.

CHARGES

The delivery charge is shown at checkout, before you pay. It depends on your address and on whether you choose express or standard delivery.

Delivery is free on every order over AED 300.

We never add charges after an order is confirmed.

PAYMENT

Orders are paid in full at checkout by credit or debit card, Apple Pay or Google Pay. We do not offer cash on delivery.

FOLLOWING YOUR ORDER

You receive a confirmation email as soon as your order is accepted. You can check its status any time under My Account → Orders on the site or in the app, and the driver will call you before arriving.

IF YOU ARE NOT THERE

The driver will call the number on your order, and we will arrange a second delivery attempt at no extra charge.

SOMETHING ARRIVED DAMAGED OR MISSING

Contact us within 48 hours of delivery on WhatsApp at +971 58 100 9409 with a photo of the item and its packaging. We will replace it or refund it at no cost to you.

NOTES ON PARTICULAR ITEMS

Large items such as cat trees and travel kennels may need a delivery slot arranged in advance; we will call you to agree one.

Wet food and treats are handled with care, but please take them indoors on arrival and do not leave them in the sun.

GROOMING AND BOARDING

This page covers product delivery only. Grooming and boarding take place at our salon by appointment and are not shipped.

QUESTIONS

WhatsApp or phone: +971 58 100 9409 · Email: hello@pawfection-store.com